Privacy Policy

PinakaVets Pvt. Ltd. ("PinakaVets", "we", "us", or "our") is committed to protecting the privacy of pet owners, veterinarians, and all users of our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (pinakavets.com) and mobile applications.

By accessing or using PinakaVets, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you register or book a consultation.
• Pet Information: Pet name, species, breed, age, and medical history provided during consultations.
• Payment Information: Processed securely via third-party payment gateways; we do not store card details.
• Usage Data: IP address, browser type, pages visited, and interaction data to improve our services.
• Location Data: Approximate location to suggest nearby veterinarians (only with your permission).

• To provide, operate, and improve our platform and services.
• To facilitate veterinary consultations and appointment bookings.
• To process payments and send transaction confirmations.
• To send service updates, appointment reminders, and promotional offers (you may opt out at any time).
• To ensure platform security and prevent fraudulent activity.
• To comply with applicable legal obligations.

We do not sell your personal data. We may share information with:

• Veterinarians: To fulfill consultation requests you initiate.
• Service Providers: Third-party vendors (e.g., payment processors, cloud hosting, analytics) who are bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect the rights and safety of PinakaVets or its users.

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. For more details, see our Cookie Policy.

Under applicable Indian data protection laws, you have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at privacy@pinakavets.com.

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the platform constitutes acceptance of the updated policy.

For privacy-related queries:

• Email: privacy@pinakavets.com
• Address: PinakaVets Pvt. Ltd., India